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Verint® (VRNT), The CX Automation Company™, today announced it signed a $13 million multi-year deal agreement with one of the top U.S. insurance companies. The deal includes several AI-powered bots to increase workforce capacity across its customer experience (CX) operations of 6,500 agents, with plans to scale deployment to more than 12,000 agents across the enterprise.
The new workforce capacity will be achieved using Verint bots to automate repetitive, manual workflows. Based on its experience with other insurance companies, Verint expects the customer to increase supervisor capacity by more than 50% and agent capacity by more than 25%, resulting in significant value creation and more than 10x return on investment.
“Equipping contact center agents with AI-powered bots that quickly and seamlessly automate tedious workflows is driving massive savings and elevating experiences for both employees and customers,” said Verint’s Chief Product Officer, Jaime Meritt. “This insurance customer benefited from Verint’s unique hybrid architecture, enabling them to embrace AI without operational disruption and achieve stronger, faster outcomes, now.”
The deal was closed in Q1 and part of Verint’s Fiscal Q1 roadmap.
Learn more about the value that CX Automation and AI-powered Verint bots deliver to leading brands by visiting Verint Open Platform.
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