Micro-Star International Co., Ltd. (MSI) has successfully rectified the "unsupported processor" Blue Screen of Death (BSOD) issue that was impacting their Intel (NASDAQ:INTC) 700 and 600 Series motherboards, a problem that came to light earlier this week. The issue was specifically affecting Intel's 13th Gen Core i9 processors in conjunction with certain versions of Windows 11 and Windows 10 updates.
The error, which resulted in a "Blue Screen of Death" accompanied by an "UNSUPPORTED_PROCESSOR" message, was reported by users following the installation of the Windows 11 KB5029351 update. The BSOD is a fatal system error that causes a Windows computer to abruptly stop functioning.
MSI, in collaboration with Intel, identified the firmware settings associated with Intel Hybrid Architecture as the root cause of the problem. Following this discovery, MSI has released BIOS updates for the affected motherboards. These updates contain an amendment to the Intel CPU uCode, which will prevent any further "UNSUPPORTED_PROCESSOR" error messages from appearing.
The BIOS updates are available for download on MSI's official website and are expected to be released for all affected motherboard models by the end of September. This solution caters not only to the 13th-generation processors but also to newer ones.
This resolution comes after several weeks of rigorous work between MSI and Intel to identify and address the root cause of the BSOD issue. The companies' collaborative efforts have led to a solution that effectively mitigates the problem, ensuring a smooth user experience for owners of MSI's Intel 700 and 600 Series motherboards.
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