On Tuesday, South Africa's Postbank experienced intermittent technical issues that disrupted the withdrawal of funds by the South African Social Security Agency's (Sassa) grant beneficiaries. The bank has issued an apology and assurance that its technical teams are working around the clock to resolve the issue.
The technical glitch affected some beneficiaries' ability to withdraw their funds from ATMs and retailers. It also impacted some Sassa Social Relief of Distress (SRD) R350 withdrawals within retail stores. However, social grants payments transactions via Sassa Gold cards within Post Office branches are processing normally and are not affected by the issue.
Postbank acknowledged the inconvenience and challenges posed by the technical issue to the valued Sassa Grant customers. "We apologise unreservedly to all our customers," the bank stated in a notice on Tuesday. The bank also promised to notify its customers as soon as the problem is resolved.
The technical challenges come at a time when different Sassa grants are scheduled for distribution this week: Older Persons Grant on Tuesday, 5 September; Disability Grant on Wednesday, 6 September; and Children’s Grant and all other grants on Thursday, 7 September.
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