Sylogist (SYZ), a leading software solutions provider, has reported a modest revenue increase in its first quarter of fiscal year 2024, with total revenue reaching CAD 16.3 million, marking a 2% year-over-year growth. This rise is primarily attributed to a significant 15% boost in SaaS subscription revenue.
Despite a decline in project services revenue, the company has achieved a record CAD 9.1 million in bookings, an 18% increase from the previous year. The sales pipeline has seen a substantial expansion, growing by 185% year-over-year. Sylogist is also celebrating its selection by the United Way of Metropolitan Dallas, which has contributed to its growth narrative.
Key Takeaways
- Total Q1 revenue rose 2% year-over-year to CAD 16.3 million, driven by a 15% increase in SaaS subscription revenue.
- Record bookings of CAD 9.1 million in Q1, up 18% year-over-year.
- Sales pipeline expanded by 185% year-over-year.
- Company expects mid to high teens growth in Annual Recurring Revenue (ARR) and low to mid-teens organic growth.
- Sylogist was selected by the United Way of Metropolitan Dallas, signaling strategic market wins.
- The company ended Q1 with CAD 9.9 million in cash and a CAD 19 million revolver, mainly due to the Time Clock Now acquisition.
Company Outlook
- Sylogist anticipates increased momentum and a balanced number of wins across its Sylogist Mission, Ed, and Gov markets.
- Focus on efficient repeatability and scalability with projected mid to high teens ARR growth and low to mid-teens organic growth.
- Acceleration expected in the second half of 2024, particularly in Gov and Ed opportunities.
Bearish Highlights
- Project services revenue has declined, impacting overall revenue growth.
- One-time anomalies have affected recurring revenue gross margins and R&D spend, alongside restructuring and acquisition costs.
Bullish Highlights
- Record bookings and a robust sales pipeline suggest strong future performance.
- Successful displacement of competitors, including the recent win with the United Way of Metropolitan Dallas.
- Positive progress in the North Carolina education market and increased interest from the mid-market government sector.
Misses
- Despite overall growth, the company faced a decrease in project services revenue.
- Recurring revenue gross margins were impacted by one-time anomalies.
Q&A Highlights
- Sylogist's partnership strategy is yielding faster than expected growth in the partner community.
- The company is focusing on high-quality partnerships with existing Microsoft (NASDAQ:MSFT) practices.
- Word-of-mouth marketing is a key differentiator and lever for growth.
- Sylogist is confident in its M&A pipeline, prioritizing customer density and strategic IP.
- Investments in marketing are expected to increase brand awareness and lead to more wins.
In conclusion, Sylogist's Q1 fiscal 2024 earnings call painted a picture of a company capitalizing on strategic initiatives and partnerships to drive growth. With an emphasis on SaaS subscription revenue and a strong sales pipeline, the company is positioning itself for continued success in the competitive software solutions market. Despite some challenges, the outlook remains positive as Sylogist leverages its market position and focuses on scalable growth.
Full transcript - None (SYZLF) Q1 2024:
Operator: Good morning. My name is Madeline, and I will be your conference operator today. At this time I would like to welcome everyone to the Sylogist Q1 2024 Fiscal Results Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions] I would like to now turn the call over to Jennifer Smith of LodeRock Advisors.
Jennifer Smith: Thank you, Madeline and good morning. Joining me to discuss Sylogist's Q1 fiscal 2024 results are Bill Wood, Sylogist's, President and Chief Executive Officer; and Sujeet Kini, Chief Financial Officer. This call is being recorded live at 9:00 AM Eastern Time on May 9, 2024. Our Q1 press release, MD&A, financial statements and accompanying notes have been issued and are available for download on SEDAR+. Please note that some of the statements made on this call may be forward looking. Actual events or results may differ materially from those expressed or implied and Sylogist disclaims any intent or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. The complete safe harbor statement is available in both our MD&A and press release as well as on Sylogist.com. We encourage our investors to read it in its entirety. We are reporting our financial results in accordance with International Financial Reporting Standards or IFRS. We will also discuss non-GAAP performance measures which should be reviewed as supplemental. The MD&A contains definitions of each one used in our reporting. All of the dollar figures expressed on this call are in Canadian unless otherwise noted. I'll turn it over to Bill first for opening remarks and then Sujeet will review our Q1 financial performance, after which Bill will conclude scripted remarks, at which time we will open it up for questions. With that Bill?
Bill Wood: [Audio Gap] We have the self-funding capacity and access to capital necessary to execute our strategy on all fronts. These opportunities to grow organically and inorganically if it makes strategic sense. As I've stated previously, we have the most experienced and results-driven management team in the business. We have a suite of cloud-native, tailor-made platforms that our target markets are anxious for. Combined with positive customer experiences, we are driving best-in-class NPS scores. We are fielding more referrals than ever before, which in turn is driving a 45% plus win rate and fueling increased brand awareness. We are winning more and more new bookings from targeted competitors, which is bringing efficiencies and scalability to our implementation and training motions. We are in market with a full SaaS posture across all three strategic platforms: Sylogist Mission Sylogist Ed and Sylogist Gov. We are making investments to continue building out and empowering our partner community. These partner investments combined with our increased sales and marketing investments are leading to results and pushing our confidence even higher that we can seize the growth velocity and value creation opportunity we see ahead. We expect and have shared that partners will be an expanding accelerator of our success in 2024 and beyond. The early effective execution of our partner strategy is increasing our reach, driving new logos and expanding our delivery capacity ahead of plan. The result of which is the ARR growth and EBITDA margins we anticipated. We achieved record bookings in Q1 of CAD 9.1 million, up 18% year-over-year. And even more exciting is that over one-third of that 18% growth were partner attached. Only a year ago, in Q1 2023, we booked less than CAD 110,000 of partner attached wins. We tripled that in Q2, then five times in Q3 and then we exited the year at eight times with just under CAD 1 million of partner-attached deals in Q4. In Q1 2024, we more than tripled the Q4 figure, exceeding CAD 3 million in partner-attached wins. More and more ICP or Ideal Customer Profile deals are entering our sales funnel and adding to the opportunities, already matriculating through the pipeline On that front, and as further evidence of increasing momentum our sales pipeline expanded by 185% in Q1, year-over-year. Given all three platforms are now in market, increasing customer referrals and the wider network casting today with partners at our side, our market position continues to strengthen and offer us confidence in our 2024 outlook and beyond. We anticipate an increasingly more balanced number of wins across our Mission Gov and Ed markets as the year progresses and even more fulsomely in 2025 and 2026. And as we further our channel strategy, we expect to continue handing off more-and-more, lower margin, project service revenue to an expanded list of certified partners and replace it with higher-margin SaaS ARR from increased bookings and customer wallet share tied to cross-sells and expanded platform utilization up-sells. For context, in Q1, we saw 114% net revenue retention in our SylogistMission customer community which illustrates the value creation opportunity our modern, integrated platforms provide. We are also seeing noteworthy new logo traction from focused displacement programs of targeted competitors. To that end, 20% of the SylogistMission bookings in Q1 resulted from the displacement of a targeted competitor. A great example, of our focused displacement strategy tying out is our recently announced selection by the United Way of Metropolitan Dallas, choosing the Mission CRM and displacing a targeted competitor, perhaps the best known CRM provider globally. I'd also like to point out, that 34% of our SylogistMission bookings in Q1 were partner-attached. And as Q1 wins are delivered both directly by our experienced implementation team and in conjunction with partners, we are beginning to see the efficiencies we expected increasing word-of-mouth referrals and expanded repeatability all leading to SaaS ARR growth in 2024 and increasing leverage in 2025 and beyond. At the same time, we continue to nurture a curative list of strategic acquisition targets capital required to act as strategic criteria and valuations warrant. As a reminder, our intent with M&A is as to make accelerator of organic growth and is focused on targets which would add customer density and/or strategic IP to expand platform functionality and high-margin cross-sell opportunities. The effectiveness we're seeing in our go-to-market motions, having three fully SaaS intuitive highly secure purpose-built platforms now in market and strong customer advocacy on our behalf continues to differentiate us on the competitive landscape. I also want to let you know, that an exciting opportunity is on the horizon for our SylogistPay platform, that I look forward to sharing more about with you in the coming quarters. I'll pause here, and let Sujeet, take you through the financial details of Q1. Sujeet?
Sujeet Kini: Thank you, Bill, and good morning, everybody. Our Q1 results demonstrate the momentum we have built throughout fiscal 2023, in transforming Sylogist into a SaaS leader in the public sector, while staying focused on the successful execution of our profitable growth plan. Total revenue for the quarter was CAD 16.3 million, up CAD 0.4 million or 2% relative to Q1 2023. This growth was primarily driven by our SaaS subscription revenue, which grew by 15% over Q1 2023, offset by an expected and anticipated decrease in project services revenue directly related to the company's purposeful pivot to a partner-led delivery model. We also note that SaaS subscription revenues came in at 66% of total recurring revenues for Q1 2024 compared to 63% for the same period last year. I will also note that foreign exchange fluctuations did not materially impact the year-over-year change in revenues. From a segment perspective, overall revenue growth was driven primarily by the growth in our SylogistMission segment. ARR came in at CAD 42.5 million, growing at 7% year-over-year, with the increase coming primarily from SylogistMission. Our SaaS NRR was 106% coming up from 104% at the end of Q4 2024. Our gross profit margin for Q1 2024 decreased to 57% compared to 61% for Q1 2023. This was largely due to a multiyear project service wrap-up related to a single implementation that was recognized to revenue in tandem with the recognition of accumulated customer designated contractor costs. Absent this one-time anomaly, gross margin would have come in at approximately 59%. Total operating expense for Q1 2024 decreased to 31% of revenue compared with 36% during the same period last year, this decrease being primarily driven by a decrease in G&A, which was partially offset by budgeted higher levels of planned go-to-market expenditures in 2024 and a decrease in net R&D expenses. G&A expenses at CAD 2.6 million in Q1 2024 decreased compared with the corresponding period last year, coming in at 16% of revenues compared to 20% of revenues in Q1 2023. This decrease is the result of a reduction in recruitment expenses, bad debt expense and other miscellaneous reductions in overall G&A expenses. Sales and marketing expenses for Q1 2024 were CAD 1.4 million or 9% of revenue compared to CAD 1.1 million or 7% of revenue in the same period last year. The increase in sales and marketing expense was due to anticipated strategic investments made in additional sales quota bearing headcount and an increase in programmatic spending on various marketing motions, which we are already seeing results from. Our sales and marketing full-time employee head count has increased by almost 70%, that is 70% to 25 people at the end of Q1 2024, up from 15 people at the end of Q1 2023. Net R&D expenses for Q1 2024 we were CAD 1 million compared to CAD 1.4 million for the same period last year. Gross R&D expenses were CAD 2.5 million compared to CAD 2.1 million for the same period last year, a 17% that is 17% increase relating to higher levels of capitalized development in relation to R&D activities relating to team expansion tied to fit and finish and quality assurance. All this primarily associated with readying our SylogistEd and Gov platforms for market. Some of the impact of captive expenses, gross R&D expenses as a percentage of revenue have continued to stay in the 13% to 15% of revenues range. Adjusted EBITDA for Q1 2024 was CAD 4.2 million, resulting in an adjusted EBITDA margin of 25.9%, up from 24.1% in Q1 2023. This increase was due to the decrease in operating expenses, offset by the slight gross margin compression. Consistent with our capital allocation strategy and in accordance with our NCIB, we purchased 51,800 shares for CAD 0.5 million at an average cost of CAD 8.76 per share. At the end of Q1 2024, we had CAD 9.9 million in cash. This level of cash is in line with the seasonality of our business and our customer renewal cycles. Our revolver was CAD 19 million that is CAD 19 million at the end of Q1 up primarily on account of the Time Clock Now acquisition. And finally, we have continued to listen to our investors to expand our available metrics as showcased within our latest new and improved MD&A. With that, I'll hand it back to you Bill.
Bill Wood: Thanks, Sujeet. In summary, I want to reiterate our internal theme for 2024 that I shared on the last earnings call. Efficient repeatability and scalability of everything we do, both directly and indirectly with our partners. We see ARR growth in the mid to high teens, organic growth in the low to mid-teens and EBITDA [Technical Difficulty] before. Again, we see 2024 acceleration primarily in the back half of the year due to the inherent market cycles and the build-out and empowerment of our partner community. Sylogist is now firmly in control of its future and that looks very bright. I want to close today by thanking our customers and investor community for their confidence and support. And my sincere gratitude goes out to the entire Solage team for their determination and commitment. It's incredibly inspiring to see every single day all across the company. That concludes our remarks. Let's take some questions.
Operator: [Operator Instructions] Our first question comes from Amr Ezzat with Echelon Partners. You may ask your question.
Amr Ezzat: Good morning Bill and Sujeet. Thanks for taking my question. Bill, you touched on the United Way and this is the second one and you mentioned it was a targeted displacement. I'm just wondering first of all, if you could sort of elaborate what factors drove Dallas to transition to Sylogist over the incumbents and over other alternatives in the market.
Bill Wood: Good morning, Amr. Yeah. The United Way of Metropolitan Dallas is somewhat representative of the larger United Way that really have been on the path to -- had been on the path to kind of a nationalization of a platform in conjunction with United Way Worldwide since the 2018, 2019 time frame and that was specifically in cooperation and collaboration with Salesforce (NYSE:CRM). That project kind of languished in the development phase for several years and then the rollout phase really started to lead to material problems in terms of how the -- it was meeting the needs of the local United Way that we're continuing to look for the motions that they had with their corporate community, but also build-out more direct to donor capabilities. So that relationship between those two entities largely dissolved in 2023 and has left that very material market in a position where they are looking for a new solution that can take them forward and allow them to empower their communities the way that they desire. And it's a market that I know well. My last couple of companies have been deeply involved in that space and so the United Way of Metropolitan Dallas is very much a beacon of both technology adoption, as well as innovation and their look for a new system brought them to us, as well as a few other options that they were considering and a material win for us in combination with the United Way of King County, which is Seattle, which had previously selected the Mission CRM platform. So two-key leaders in the space that I think is representative of more opportunity within a major market for us as we go forward.
Amr Ezzat: Thanks for the color. Then my second question on that is, my understanding is each affiliate maintained economy in selecting their systems, resulting in like a decentralized, I guess, decision-making. Can you confirm that this is accurate or do we think about this potential second win as something that could snowball to like a much larger opportunity within the United Way network?
Bill Wood: They are independent and they make their own decisions at the local level. And while it's a United Way overall, they are loosely held in terms of decision-making within each community. However, they do significantly collaborate on ideas, on infrastructure, on the strategy. And to that end, I've seen it happen for years now, where you get a certain amount of momentum within those that are considered to be leaders within the space and it influences the decision-making of others across the community. And to that end, I think that these couple of wins and others we have in our pipeline are representative of just that.
Amr Ezzat: Fantastic. Then I mean, the school year is ending soon. Can you maybe give us an update on North Carolina and [indiscernible] of your team to tackle this market?
Bill Wood: It's going well. And I think that we are tracking to the continuing success in North Carolina and then beyond that we anticipated. As with any school district or a state entity, they too make independent decisions if, in fact, there is not a blanket agreement overall. And in this case, on the ERP side and in North Carolina, there is not such, and to that end, we see not only the upgrades of our existing footprint in North Carolina proceeding well, but also new logo opportunities that are also very much in our pipeline. And so I will say that we're executing at or even ahead of where we thought we would be in terms of North Carolina, feeling very good about our standup of existing customers, and we'll be able to talk more to that in the next quarter or two in terms of the wins and the acceleration that we're seeing.
Amr Ezzat: Fantastic. Maybe for Sujeet, I appreciate, and I'm sure a lot of people appreciate the new disclosure on segmented gross margins. If we could just like double-click on the dynamics that caused the softness during the quarter, you spoke to the wrap-up of a multiyear project that impacted the project services side. I assume this is a one-quarter thing. Is my understanding correct?
Sujeet Kini: Good morning, Amr and thank you for the kind comments. Yes, the answer is yes. It is a one-time anomaly as we described it, essentially not impacting, it's essentially the like we said, the wrap-up of the project, which really had two impacts from an accounting perspective. It caused us to hold-off the recognition of the revenues until such point when the revenue recognition triggers had been triggered. And then in tandem with that, on the other side, there was the accumulated cost impact. So it was essentially getting the benefit of the revenue, but also recognizing the cost. So your understanding is accurate.
Amr Ezzat: Then on the recurring revenue side, I'm not sure if I missed it, if there was a comment there, but I noticed the margin went to 68% from CAD 73 million and obviously, we don't have the other quarters, but can you give us a sense of the dynamics there, number one, for this quarter? Then longer-term, how do we think about like the gross profit margins for recurring revenues?
Sujeet Kini: Right. Absolutely. So in terms of the impact on the recurring revenues as well -- sorry, on the recurring revenue gross margins as well, this one-time impact laid out there as well. Effectively, what happened was -- so yeah, so there is a tandem impact similar to the BS side. In terms of going forward we do expect the recurring revenue margins to go back to kind of our normal cadence 70% -- going 70% and above kind of thing. So yeah, we will emphasize that this one-time anomaly if you will impacted the current quarter.
Amr Ezzat: Okay. Okay. I got. Then like the gross R&D spend like 15% of revenues that's the highest asking [ph] is -- if you guys were typically between 12% and 13% like anything for us to read there and how do we think about this number like going forward?
Sujeet Kini: I guess, I wouldn't sort of characterize it as anything specific that one would have to read there. Essentially, the capitalization of R&D is if you will a byproduct in terms of the time spent and the projects meeting capitalization criteria again back around getting the education and the government offerings fully ready for market and we're essentially into that the final stretch kind of thing. The additional comment I would make in terms of your comment on going forward. And I believe we've talked about this. We do expect in the second half of 2024 for the overall -- sorry for the capitalized development portion of the R&D to start declining.
Amr Ezzat: Understood. Then if I'm thinking about the growth spend as a percentage of sales like being 15% do we assume in the second half of the year that starts to decline as well or how do I think about the growth spend?
Sujeet Kini: Yeah. So the answer is I'm not sort of going straight in the middle but our expectation is that it will probably be in that 14% -- 14% range.
Amr Ezzat: Okay. Got it.
Sujeet Kini: Yes.
Amr Ezzat: And maybe just one last one. The $800,000 of I think you guys called it restructuring and acquisition costs. I realize in that number there's both like earn-out accruals as well as like integration costs. Is my understanding correct?
Sujeet Kini: That is accurate. I mean essentially there is the -- you're absolutely right. There is the earn-out accrual for the Mission CRM. So they're essentially in the year three. So there's about $600,000 worth of earn-out accrual which is the combination of the Qs 1 and 2. I will remind everybody that the Mission CRM earn-out accrual fiscal year is September 30. So essentially we're at the halfway point of the third year. So there is that accrual. And the rest are essentially acquisition costs combination of costs relating to – yes,. exactly.
Amr Ezzat: Okay. Now that’s very helpful. Okay. I will pass the line. Thank you, guys.
Operator: Okay. Our next question comes from Gavin Fairweather with Comark Securities. Gavin, you may ask your question.
Unidentified Analyst: Hi, guys. This is Graham on for Gavin. I have a question about some great plans being sunset -- 2028. Do you guys have a sense of the size of the customer bases in your target markets still on that platform?
Bill Wood: Hi. Good morning, Graham. It's material. It was widely used and is a widely used platform and obviously plays well into our partner strategy is part of our thesis around why the partner community can be an accelerator for us is many of those partners had material practices around the Great Plains platform and ultimately the cohorts of customers that utilize that platform. So to that end both our direct as well as indirect through channel over the next couple of years as that platform reaching its end of life creates opportunity for us on the Mission ERP side.
Unidentified Analyst: That’s great. Thanks. And then just one more from me. So I know Q1 is not typically a busy sales period for you guys. You obviously you guys had good bookings. But when you look at the pipeline is there any KPIs that standout as we think about the balance of 2024.
Bill Wood: Well, we called out with purpose the partner attachment to those and the acceleration in 3x over even Q4. So, the blossoming of the partner community in us at working with them on deals but also them walking us into deals now is happening at a faster cadence and ahead of pace than we anticipated. But more to the comments I shared around the blend we are seeing now traction. Again we just got our Ed and Gov platforms in market at the very end of 2023. And so the pipeline for those is now more reflective of increasing balance of opportunities across all three markets. And as we move into the back half of this year we do see Gov opportunities and Ed opportunities in our pipeline accelerating through at a cadence and to that and speaking to the balance as I did was purposeful that we see increasing contributions. And as we've highlighted, most of the acceleration we've seen so far is largely within the Mission division. And so, ultimately, we start to really see all three pistons push as we get into the latter part of 2024 or 2025 and beyond.
Unidentified Analyst: That’s great. Thanks. I'll pass the line.
Operator: And our next question comes from Daniel Rosenberg with Paradigm Capital. You may ask your question.
Daniel Rosenberg: Hey good morning Bill and Sujeet. My first question comes around the channel partner attachment. I was wondering if you could define how much handholding is involved at the low-end and at the high end of that sales process or is there any difference between how involved you are through that partner attach?
Bill Wood: Good morning Daniel. We are very much in collaboration with the partners. Sometime their more and more bringing the opportunity or making us aware of an opportunity. But for the most part our marketing motions are driving the opportunities. We're exposing those to partners that we think during the sales process would be additive and ultimately, working with them on the sales motions with our sales engineers empowering their teams to then be able to hand more and more of that off. So, we can have greater capacity as we think about our sales motions going forward with them at our side. So, it's quite collaborative at this time and we see that lessening over-time although we'll still stay very involved from a monitoring standpoint, but we feel our win rate right now is very strong and we see that as something that is both attracting partners in terms of they see the anxiousness and interest in our platforms within our target markets and ultimately, their relationships within their cohorts and in their areas, give us confidence that we'll see even increasing strength of our cadence going forward as we bring more and more on board and we empower them to carry our flag high.
Daniel Rosenberg: Right. And I mean it's great to see that in the bookings. So, then to that end is there anything to say about the number of partners you have? And could you just speak to your strategic initiatives around expanding that channel partner up? I think it was around 30%. How are we to think of your priorities in increasing that number?
Bill Wood: We'll continue to put emphasis on quality versus quantity. The right partners are far more important than partners who see this as opportunistic for maybe a quarter or two and not really in it for the longer haul, which we think is very important as we execute our strategy. So, we are very much vetting partners within the Microsoft Ecosystem. Again we are not just seeking out the everyday partner, although we would entertain that. For the most part, we're seeing people and partners with material Microsoft practices -- based practices already in either the business central and/or dynamic CRM space. And to that end, we are ahead of where we thought we would be as I mentioned in the prepared remarks in terms of the investment, the quality as well as the empowerment. Enlisting them is one thing, but getting them ready to be able to do the implementation motions as effectively as we do, to do the sales motions as effectively as we feel we are now, at a point in terms. So it's a process. It's not an event. It's not simply a signing of a document. It is a six to nine to 12-month process that we have committed, and we're asking them to commit to make sure that they are a determined to be a partner with us and committed to being so, but ultimately going through the steps to be effective in representing Sylogist and us being a partner to them.
Q – Daniel Rosenberg: Thanks for all the context. I’ll pass it on.
Operator: Next question comes from Suthan Sukumar with Stifel. You may ask your question.
Q – Suthan Sukumar: Good morning, gents. And congrats on a nice quarter here. I wanted to touch on the new product rollout in government and education. I know it's early, but has initial feedback from customer partners here have been more or less in line, with what you've been expecting or have there been any surprises, with respect to what you're hearing.
Bill Wood: I will -- I'll say that we have seen confirmation in pretty short order, that -- what we anticipated was the appetite out there is proving to be the case. The targeted competitors both legacy as well as contemporary are creating the opportunities that we thought ,with the messaging, with the innovation and with the SaaS posture that our platforms have both in Ed and the Gov, particularly on the Gov side, we're seeing real interest almost where have you been kind of mindset. Thank goodness you're here kind of mindset, and kind of reaction within the Gov sector that in that mid-market has been materially underserved for some time. So we're feeling very good about the early signals and green-shoots, we're seeing on the Gov side. On the Ed side, it's playing out pretty much as we expected. It's a more focused footprint so we had more DNA within what that was going to look like. But in a broader context on the Gov front, we're seeing really good confirmation of the thesis of why we felt there was a material opportunity there.
Q – Suthan Sukumar: Great. That’s good to hear. How would you describe the level of motivation for change for these customer segments compared to what you saw initially with Mission.
Bill Wood: It's real. And as I said, there's been a buildup of this. And again, COVID really was the kick in the pants that many have needed and many needed beyond the idea we need to change systems, the outcomes and realities of COVID in having to get to a more of a self-serve and cloud-based platform was very real. And to that end, dollars flowing into budget commitment to digital transformation more self-serve offerings for parents, teachers as well as the citizens is now something that they're executing on. They're no longer thinking about. So to that end, I feel very good and we feel very good about what we're seeing in our thesis about timing is proving out to be good.
Q – Suthan Sukumar: Great. Thank you. Your partner engagement seems to be scaling quite nicely and that's obviously, really good to see and bodes well for scalability. Beyond the attach rates that you guys talked about and share, what other KPIs are you looking at internally to measure impact and quality of partner involvement and contribution?
Bill Wood: Great, question. It really speaks to more important than scalability is efficacy. Can our partners and can we enable them, can we empower them to the degree that they can lead to the same motions of success motions to lead the training the data conversion and all the things that come with standing up and converting a customer from existing system to new. So the KPIs we will continue to monitor very closely, is time to implement outcomes relative to utilization of the platform similar to as if our team was doing the same. And then ultimately, is it leading to same NPS results not just near-term, but as we scale that over-time. And we'll monitor each one of those three KPIs quite closely. Again, we're collaborating on most of the implementations, if not all of them currently. But as we get into the back half of 2024, we'll be handing more of those off and will be shadowing their efforts. And so, those would be the three that we'll look at very closely.
Suthan Sukumar: Okay. Great. Thank you. And then last question from me guys is just on the M&A pipeline and really the outlook here for more M&A. I've been seeing a lot more activity start to pick up in the public sector, education markets, mostly from financial buyers. From where you sit, does it feel like the end markets are getting more competitive here? Do you feel the need for more urgency or is your strategy and your pipeline already well in place to execute on.
Bill Wood: We feel very positive about our continued focus on curating, engaging, having ongoing conversations. While the competitiveness on broker deals continues to be high, I think our work which is direct, while we'll certainly always appreciate broker deals being brought to our attention, we really emphasize the idea of direct outreach to founders and entities that maybe are not in a process right now. We think we are quite good at that. Our network and our relationship with the market gives us -- me and others on the team, long-standing relationships with founders across the three verticals that we serve. And to that end, I think that is where we look at the two primary criteria, which is customer density and/or strategic IP that complements our platform. We feel good about our pipeline. We don't need to act in any particular urgency. They almost need to evolve on their own cadence ongoing outreach and ultimately stay opportunistic. Encouraging, obviously, of why it makes sense to us it may be more strategic now than it may be 18 months from now, but the idea of going direct to founders is something that we consider to be key driver for us.
Suthan Sukumar: Thank you. That’s very helpful. Congrats guys. I’ll pass it on.
Bill Wood: Thanks Suthan.
Operator: Our next question comes from Adam Wilk with Greystone Capital Management. Adam, you may ask your question.
Adam Wilk: Hi. Good morning. Can you guys hear me?
Bill Wood: We can.
Adam Wilk: Great. Thanks for taking my question. I joined a bit late, so I apologize if this was already covered. But in the past you've talked about the sort of word-of-mouth nature of the sales cycle within the industry and that's obviously supplemented by your direct efforts with both partners and internally, I'm wondering which one is better. And as you scale the partner efforts, your own efforts and you become a larger organization, does the emphasis on word of mouth decreased or can you just kind of help me understand anything surrounding how that might evolve over-time? Thank you.
Bill Wood: Yes. Good morning, Adam. Thanks for the question. For us word-of-mouth is not necessarily in and of itself the reason that we both see a deal, opportunity as well as win that. It is a necessary criteria of our strategy, both direct and with our partners, that if we don't have very strong referenceable customers that can speak to their peers in terms of the success they've had in transitioning from competitive system A to ours or B or C to ours, what that experience was like what we are for long-standing customers that maybe just didn't transition being able to speak to us is how we've been a partner and why they aren't looking at competitors, and why they feel our product evolution as well as us as a partner in supporting their efforts is it gives them reason to say I'm good. And ultimately, I think it would benefit you as well. So I do see both it being a key lever for our partners within their cohort of targets as well as those that we uncover through our own direct marketing motions. So I talk a lot about it because I feel that it is a crucial element that I've proven out over decades of how important it is within these target markets. But in and of itself, it is a must have but ultimately, we still need to have the strength of platform and obviously the ability to deliver as we say we can in concert. So both our partners and our direct sales team are going to rely on that in a big way going forward. It's a big differentiator for us. Any follow-up there. Does that answer your question Adam?
Adam Wilk: It does. Yeah. Kind of what I was getting at which is assuming you're in control of your destiny which it sounds like you are in a version of this I think was asked as well. Does throwing more resources at your own efforts lead to kind of increased wins there? Like for example does increasing the dollar spend or your efforts mean that you could displace more or you could win more ERP taking into account the length of the sales cycle. Obviously, I'm curious if there's anything to add other than what you've covered today. Thank you.
Bill Wood: No. And I'm glad I asked the follow-up. Very much yes. We are feeling very bullish about clear ROI on our increased marketing motions and marketing spend. We monitor both inbound as well as partner-driven leads and are direct uncovered in terms of what's working. So as I've said all along is, we continue to see results as we continue to be able to tie A to B to C in terms of our marketing and sales motions, there is no reason that we shouldn't be leaning in with more spend there in terms of value creation opportunity. There are ceilings on that. But ultimately, we see that flywheel as we get more brand awareness, as we get more visibility on the shoulders of our customers as referrals and testimonials. We see that being able to carry its own momentum as things go forward. But over the near term, we'll continue to lean on that to create more and more awareness to give us more at that.
Adam Wilk: Okay. Perfect. Good answer. Thanks. That’s it for me and keep up the great work. Thanks.
Operator: [Operator Instructions] It appears at this time there are no further questions. I'll turn the call back over to you for closing remarks.
Bill Wood: Thank you. And I want to thank you all for joining today and reiterate that Sylogist is now firmly in control of its future as Adam just restated as in my prepared remarks. And that from my vantage point the future looks very bright. Thank you all. Have a good day.
Operator: This concludes today's conference call. Thank you for attending. Have a pleasant day.
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