Postbank has announced the resolution of a technical issue that previously affected South African Social Security Agency (SASSA) grant beneficiaries' ability to withdraw funds from ATMs and retailers. The bank confirmed on Wednesday that all ATM and Post Office branch transactions can now be processed normally for customers using the Sassa Gold Cards.
Bongani Diako, Postbank spokesperson, assured that the processing of reversals of funds debited from accounts due to the system error is underway. "Beneficiaries that have attempted withdrawals since Tuesday are urged to give this process some time before attempting any further transactions," Diako said. He added that the funds would be reversed into all beneficiaries' accounts approximately within the next 24 hours.
However, Diako noted that there are still intermittent challenges with transactions performed through retailers. Postbank's technical teams are working on restoring these transactions to full capacity. "We apologise to our valued customers for the inconvenience caused by this incident and thank them for their patience. Postbank will continue providing detailed updates," he added.
Previously on Wednesday, Postbank had warned SASSA Social Relief of Distress (SRD) grant beneficiaries about potential difficulties in withdrawing their R350 grants from ATMs and retailers due to a technical problem. The issue did not affect transactions via the SASSA Gold Cards within Post Office branches, which continued to process normally.
The bank had not disclosed the extent of the technical error or how many beneficiaries were affected. However, beneficiaries were still able to withdraw their grants from Post Offices using their SASSA gold cards.
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