Hrh Next Services Ltd (HRHN)

HRH Next Services Limited provides business process outsourcing (BPO) services in India. The company offers a suite of call center services comprising inbound call services for customer service and feedback, technical support, appointment scheduling, sales support, emergency response, order taking, information and assistance, billing and payment support, and lead generation; outbound call services for customer service follow-up calls, debt collection, payment and appointment reminders, telemarketing and sales, lead generation, up-selling and cross-selling, verification and authentication, and welcome calls to new customers; vernacular support services; and analytics support services, such as predictive and speech analytics, and solutions and CX management. It also provides digital BPO services comprising voicebot, voice biometrics, automation CRM, voice and speech recognition, and studio CX; omnichannel services consisting of voice, chat, and SMS and missed call support, toll free assist services, and social media monitoring; live chat support; email support services, such as general inquiry and escalation handling, 24/7 support, order status updates, complaint resolution, cancellation assistance, and information requests; and backend support services, including KYC documentation management, scanned image uploads, portal changes and updates, risk mitigation strategies, data analytics for KYC, customer profiling, and security measures. In addition, the company offers BPO advisory and consulting services for strategy development, process design and optimization, vendor selection and evaluation, and performance management. Further, it offers digital services, including transformation, marketing, analytics, security, and customer experiences. It serves the foodtech, telecom, e-commerce, healthcare, banking, fintech, education, meditech, hospitality, productech, and government sectors. HRH Next Services Limited was founded in 1938 and is based in Hyderabad, India.