NCR (NYSE:VYX) Voyix, in its Q2 2024 earnings call, announced a strategic pivot towards software and services, expecting to drive future growth. The company reported a 5% increase in normalized software revenue, while services revenue saw a 2% decrease. NCR Voyix sold its Digital Banking business for $2.45 billion, with an additional contingent consideration of up to $100 million. The sale is part of a broader strategy to reduce debt and align operating costs, including a partnership with Ennoconn Corp. for hardware solutions and a cost-alignment program that cut 800 jobs, saving $75 million annually. NCR Voyix is focusing on platform conversions, market share growth, and investments in its Voyix commerce platform, aiming for a 20% EBITDA margin and 40% free cash flow conversion by 2025.
Key Takeaways
- NCR Voyix reported a 5% increase in normalized software revenue and a 2% decrease in services revenue for Q2 2024.
- The company sold its Digital Banking business for $2.45 billion, with up to $100 million in contingent consideration.
- NCR Voyix partnered with Ennoconn Corp. to provide hardware solutions and reduced its workforce by 800 to save $75 million annually.
- The company updated its 2024 outlook with pro forma revenue of approximately $2.15 billion and pro forma adjusted EBITDA of approximately $430 million.
- NCR Voyix aims for a net leverage ratio of around two turns and is considering share repurchases in the future.
Company Outlook
- NCR Voyix is transitioning to a software and services focus, aiming for mid to high single-digit ARR growth in its retail and restaurant businesses in the second half of the year.
- The company plans to achieve a 20% EBITDA margin and 40% free cash flow conversion by 2025.
Bearish Highlights
- Services revenue decreased by 2% in Q2 2024.
- There is no recovery in the hardware market, with large enterprise clients delaying hardware refresh cycles.
Bullish Highlights
- NCR Voyix is experiencing continued growth in its services business due to the longer use of assets by customers.
- The strategic sale of the Digital Banking business and partnership with Ennoconn are expected to provide a solid foundation for future growth.
Misses
- The company reported flat software revenue and a decrease in services revenue for Q2 2024.
Q&A highlights
- Brian Webb-Walsh mentioned approximately $20 million in corporate costs will become stranded due to a transaction, with some costs covered by a TSA in the first year.
- The company discussed paying off its Term Loan A and revolver balance, taking out a portion of its senior notes, and terminating its AR facility with the proceeds from the Digital Banking sale.
- Feedback from customers on the company's strategic changes has been positive, with NCR Voyix acting as a sales agent after outsourcing hardware design and manufacturing to Ennoconn.
NCR Voyix (ticker: NCR) is navigating a challenging market by shifting its focus towards software and services. The company's strategic actions, including the sale of its Digital Banking division and the cost-alignment program, are designed to streamline operations and reduce financial leverage. These changes are expected to set the stage for accelerated growth and a stronger financial position in the coming years. NCR Voyix's commitment to enhancing its software offerings and optimizing service delivery remains central to its strategy as it prepares to update investors on its progress in November.
InvestingPro Insights
NCR Voyix's strategic pivot towards software and services is reflected in the company's recent market performance and analyst expectations. According to InvestingPro data, NCR Voyix has a market capitalization of approximately $1.6 billion, indicating a significant presence in its industry. However, the company's P/E ratio stands at -2.7, with an adjusted P/E ratio for the last twelve months as of Q2 2024 at -3.72, suggesting that investors are wary of current profitability challenges.
In terms of revenue, NCR Voyix has shown impressive growth, with a 108.31% increase in revenue over the last twelve months as of Q2 2024. Despite this, the company experienced a quarterly revenue decline of -7.4% in Q2 2024, which aligns with one of the InvestingPro Tips indicating that analysts anticipate a sales decline in the current year. This could be a point of concern for investors looking at the company’s ability to maintain its growth trajectory.
InvestingPro Tips also highlight that NCR Voyix's stock has been volatile and has taken a significant hit over the last week, month, and six months, trading near its 52-week low. The RSI suggests the stock is currently in oversold territory, which could present a buying opportunity for contrarian investors or those with a belief in the company's long-term strategic plan. Additionally, the company does not pay a dividend to shareholders, which may influence the investment decisions of those seeking regular income from their stock holdings.
For readers interested in a deeper analysis, there are 12 additional InvestingPro Tips available at: https://www.investing.com/pro/NCR, offering insights into NCR Voyix's financial health and market position. These tips can provide valuable context as the company approaches its next earnings date on November 7, 2024, and continues to implement its strategic initiatives.
Full transcript - NCR Corp (VYX) Q2 2024:
Operator: Greetings, and welcome to the NCR Voyix Q2 2024 Earnings Call. At this time all participants are in a listen-only mode. A brief question-and-answer session will follow the presentation. [Operator Instructions] As a reminder this conference is being recorded. It is now my pleasure to introduce your host, Alan Katz, VP of Investor Relations. Thank you. You may begin.
Alan Katz: Good morning, and thank you for joining our second quarter 2024 earnings conference call. This morning, we issued our earnings release reporting financials for the quarter ended June 30, 2024. A copy of the earnings release and the presentation that we will reference during this call are available on the Investor Relations section of our website, which can be found at www.ncrvoyix.com, and have been filed with the SEC. With me on the call today are David Wilkinson, our Chief Executive Officer; and Brian Webb-Walsh, our Chief Financial Officer. This call is being recorded, and the webcast is available on the Investor Relations section of our website. Before we begin, please be advised that remarks today will contain forward-looking statements. These forward-looking statements are subject to risks, uncertainties and other factors, which could cause actual results to differ materially from those expressed or implied by such forward-looking statements. For additional information on these factors, please refer to our earnings release and our other reports filed with the SEC. We caution you not to place undue reliance on these statements. Forward-looking statements during this call speak only as of the date of this call, and we undertake no obligation to update them. In addition, we will be discussing or providing certain non-GAAP financial measures today, which we believe will provide additional clarity regarding our ongoing performance. For a full reconciliation of the non-GAAP financial measures discussed in this call to the most comparable GAAP measure in accordance with SEC regulations, please see our press release furnished as an exhibit on our Form 8-K filed this morning and our supplemental materials available on the Investor Relations section of our website. With that, I would now like to turn the call over to David.
David Wilkinson: Thanks, Alan, and good morning, everyone. I would like to welcome all of you to our second quarter 2024 earnings call. In addition to discussing our quarterly financial results, we will also provide details concerning the strategic actions announced this morning, including the sale of our Digital Banking business, our expanded partner agreements with a leading provider for point-of-sale and self-checkout hardware and our recent cost-alignment initiatives. I would like to remind everyone that the strategic review to optimize the company's operations and drive enhanced long-term shareholder value began in 2022. The initial part of this multifaceted plan was realized in October 2023 with the completion of the spin-off of our ATM business into NCR Atleos. Following the spin, the NCR Voyix Board continued efforts to streamline the business and sharpen the company's focus to better serve our customers and drive enhanced value to our shareholders. As you will see on Slide 6, we have taken the following actions. First, we announced the definitive agreement to divest our Digital Banking segment to Veritas Capital for a $2.45 billion purchase price, plus up to $100 million of contingent consideration. Second, we announced partnering with Ennoconn Corp., a leading hardware provider for both point-of-sale and self-checkout. And third, we implemented a multiphase cost-alignment program, which began with the elimination of approximately 800 staff globally or approximately $75 million in annualized operating and capitalized payroll-related costs at the end of Q2. This program contemplates an ongoing assessment of all costs. These actions will significantly reduce leverage, moderate the variability of hardware-related revenue beginning in 2025, align our current operating cost to the new structure and position NCR Voyix for accelerated topline growth and margin expansion. Brian will discuss the details of the cost-alignment program and our improved future capital profile later on the call. As we have described previously, the Digital Banking business is an industry-leading provider of digital-first solutions for banks and credit unions and the only provider of a truly end-to-end offering across the physical and digital channels. With 2023 revenue of $579 million, this business employs over 1,600 employees across seven global facilities and serves approximately 1,300 financial institutions in North America. We believe divesting this business benefits both NCR Voyix and Digital Banking, allowing each to focus on its core competencies. Over the last four months, we conducted a rigorous selection process, which resulted in identifying the best owner for the business while maximizing value for our shareholders. We expect the transaction to close by year-end. For hardware, we have selected a leading manufacturer of point-of-sale and self-checkout hardware, Ennoconn Corp., whereby we will function as their agent and maintain the sales relationship with our customers. However, all other aspects of the hardware sale, including design, manufacture and warranty of the hardware will be fulfilled by Ennoconn. Once the agreement is implemented, we will only record the net sales commission from hardware in our revenue. This is the natural next step in the evolution of the company's hardware business, which has transitioned over the years from internal to outsourced manufacturing and will now be exclusively handled by a leading third-party design and manufacturing company. This should allow our software customers access to market-leading hardware products with the benefit of improved lead times, enhanced speed of innovation and increasingly competitive pricing. Turning to Slide 7. We have outlined our key go-forward strategic objectives for the second half of 2024 and into 2025. We believe these efforts strengthen operations in our core markets, enhance existing customer relationships, attract new customers, improve allocation of resources to focus on our restaurant and retail segments and drive profitable growth for the company. These can be best summarized as follows: first, accelerate platform conversions. Today, we have around 20% of our sites connected to the platform. Our expectation is to accelerate platform conversion over the next three years. As we continue to convert customers to the platform and improve customer adoption of value-added platform capabilities, we will significantly increase our software revenues related to our existing customers. Second is to ensure we have the right resources and incentive programs in place to improve upon past performance of gaining share across our markets. And finally, invest in our Voyix commerce platform to meet the growing demands of our customers, including tuck-in acquisitions of added capabilities, accelerating speed to market. We believe these actions support the continued realignment of our operating model and will enable us to see meaningful improvements in revenue and earnings growth over time. Before I turn the call over to Brian to discuss our financial results, I would like to take a few moments to review some of our second quarter highlights on Slide 8. For the quarter, normalized software revenue increased 5% and normalized services revenue decreased 2% when excluding the adverse impact of a onetime prior period adjustment and the onetime software true-up from the prior year. We executed on transformation initiatives and saw the impact of the continued growth within our higher-margin revenue streams. We achieved solid sales results across our segments, including signing nearly 300 new customers. We also continued converting customers to our platform and now have a total of more than 67,000 retail and restaurant platform sites, an increase of nearly 35% from the prior year. The ongoing execution of our platform strategy, coupled with our increased investment in our global sales and services network, drove software ARR growth of 6% and total segment ARR growth of 5%. Turning to our restaurant segment on Slide 9. In the second quarter, we continued to demonstrate momentum, signing more than 220 new customers, and increasing our platform and payment sites by 7% and 21%, respectively. Software ARR increased 2% and total ARR increased 4% in the quarter. Within our enterprise division, we signed a new multiyear agreement with a large North American hospitality group to provide the Voyix commerce platform with a Aloha Essentials to more than six restaurant brands across Canada. Under our agreement, we will provide a full suite of solutions for approximately 90 restaurant sites, with the opportunity to contract an additional 90-plus franchisee sites in the future. Our comprehensive solution will enable this customer to streamline operations and significantly improve business agility, allowing them to execute on their growth opportunities and scale their business. This quarter, we also rolled out our digital ordering platform solutions for a long time, large fast-casual restaurant customer across 2,000-plus domestic locations. This customer leveraged our platform to power their new digital ordering strategy in the third quarter of 2023. As of today, they have fully implemented our solutions, including our online and mobile ordering services, order monitoring and menu management to integrate the customer experience across the physical and digital channels. Our technology will be integral to their digital transformation for their end customers while also lowering their operating costs. Lastly, in our mid-market business, we continued to execute on our growth efforts, signing more than 220 new logos. Our payment sites for this segment continued to increase as well with 98% of the new mid-market customers signed attaching payments to their point-of-sale contracts. Turning to our retail segment on Slide 10. This quarter, we signed two enterprise customers and 45 mid-market customers leading to nearly 800 additional sites. We also increased our platform sites by 70% as we continued to convert on-premise customers and onboard newly signed customers. Software ARR increased 6% and total ARR increased 4% attributed to the powerful impact of attaching to the platform. In our enterprise business, we signed a new multiyear agreement with a large wholesale grocery supplier and grocery store operator in the United States. Under our agreement, we will provide this customer with our full suite of retail platform solutions, including point-of-sale, next-gen self-checkout and customer loyalty for 10,000 lanes across 600 of their newly acquired stores. We also expanded our relationship with a long-standing fuel and convenience customer of NCR Voyix. By the end of 2025, we will connect their entire store footprint of approximately 3,500 lanes across Canada to the platform to modernize their point-of-sale solution. Following the migration, we'll work to cross-sell additional solutions. Lastly, we renewed and expanded our services agreement with one of our largest retail customers following our successful execution to support their holiday traffic across more than 5,000 sites, consisting of 200,000 lanes. As a result of our performance, this customer not only renewed their contract with us for an additional three years, but expanded the scope of the agreement to include additional services. Turning to Slide 11. Our Digital Banking business demonstrated strong financial and operational performance this quarter. Compared to the prior year, revenue increased 9% and adjusted EBITDA increased 17%. Registered users grew 4% to 29 million and the number of active users grew 3% to 20 million, while segment ARR increased 9%. As I stated earlier, we anticipate the sale of Digital Banking to close by year-end. We will continue to support the transition of the business to Veritas Capital beyond year-end. With that, I will turn it over to Brian, who will discuss our second quarter financial performance and the financial impact of the transactions announced today.
Brian Webb-Walsh: Thank you, David, and good morning, everyone. I will begin my remarks today by discussing the financial impact of the strategic actions announced this morning before commenting on our second quarter results, our updated 2024 outlook and a pro forma view of the company giving effect to the strategic actions. I will start with the sale of the Digital Banking business on Slide 13. As David mentioned, we have entered into a definitive agreement to sell our Digital Banking business for $2.45 billion plus a potential contingent consideration of up to $100 million. This reflects a 20x multiple on the last 12 months of adjusted free cash flow. Upon closing, we intend to use the proceeds primarily to pay down our debt, including all outstanding amounts under our term loan, repurchase of certain bonds and to terminate our AR facility. These efforts are designed to result in a net leverage ratio of approximately 2 turns based on our pro forma 2024 adjusted EBITDA. This will reduce the net interest expense of the company. The net impact of the interest reduction and our cost takeout will offset the cash flow impact from the divestiture. Turning to Hardware. As David indicated, we have executed an agreement with a leading manufacturer to provide hardware solutions to our valued customers. Once implemented, Ennoconn will design, manufacture, warranty, supply and ship self-checkout and point-of-sale hardware directly to the customer. We will continue to sell hardware to our customers as an agent and expect to record commission revenue from these hardware sales on a net basis. These revenues are expected to be modestly lower than the net margins from past hardware sales. We have retained the IP on all designs pertaining to point-of-sale and self-checkout hardware. With the exit of the ATM and Digital Banking businesses and the modification of our hardware go-to-market structure, the company is aligning corporate cost and support services to reflect the new reality of our leaner organization. As such, at the end of Q2, we eliminated 800 staff totaling $75 million of annualized payroll costs comprised of operating and capital costs. Additional work is underway to identify another $30 million of non-payroll costs expected to be eliminated over time once the divestiture has closed and the ODM model is implemented. This will continue to be a core focus of the company as we look to accelerate our retail and restaurant performance. This program is incremental to the transformation initiatives that we laid out at the time of the Atleos spin. Those have largely been achieved and are included in our run rate cost structure today. Turning to our Q2 results on Slide 14. I would like to remind you that the spinoff of NCR Atleos has created complexity in our reported results. Thus, we are providing normalized results that exclude the impact of these spin-related items and the impact of the divestitures completed in 2023. My Q2 commentary will primarily focus on these normalized results. For the company, both reported and normalized revenue was $876 million, reflecting the previously discussed decline in hardware revenue and the adverse impact of a $10 million out-of-periods adjustment primarily to software and services revenue. This adjustment had a $3 million impact on our retail and restaurant segments and a $7 million impact on corporate and other. Excluding this item, our results were as expected. Reported and normalized software revenue was $397 million, was flat versus the prior year and increased 5% excluding the out-of-periods adjustment and a software true-up payment from Q2 of 2023. Reported and normalized services revenue was $259 million. Normalized services revenue decreased 2% due to lower onetime hardware implementations. Adjusted EBITDA was $144 million; on a normalized basis, $145 million. This was in line with our expectations. Reported adjusted EBITDA margin was 16.4%, and normalized adjusted EBITDA margin was 16.6%. Adjusted earnings per share for the quarter was $0.09, which reflected a non-GAAP tax rate of 59%. Please turn to Slide 15, which details our segment results for the quarter. Beginning with our restaurant segment, reported and normalized software revenue was $85 million in the second quarter, an increase of 2%, excluding the onetime prior periods adjustment and flat as reported. Reported and normalized services revenue was $70 million, flat compared with the prior year. Total segment revenue of $201 million declined 9% on a normalized basis, reflecting the expected declines in hardware. Restaurants had a solid profit performance with adjusted EBITDA of $62 million, increasing 22%; and a margin of 30.8%, expanding 760 basis points on a normalized basis. These results were driven primarily by mix and our transformation initiatives. Turning to retail. Software revenue was $156 million, which increased 3% when adjusting for the onetime software true-up of $14 million in Q2 of 2023. Software revenue as reported decreased 5% from the prior year due to the software true-up. Services revenue was $187 million, a decrease of 3% due to lower onetime hardware installation services. Total retail revenue declined 7% on a normalized basis due to the expected declines in hardware. Adjusted EBITDA of $87 million declined 24% on a normalized basis due to hardware declines and the onetime software true-up. Digital Banking revenue increased 9% for the quarter, exceeding our expectations as we continued to demonstrate cross-sell momentum and onboard previously signed customers. Adjusted EBITDA increased 17% and margin expanded by 260 basis points, driven by operating leverage and the transformation initiatives we previously discussed on our Q1 call. Lastly, I'd like to spend a moment on our corporate and other line. In Q2, adjusted corporate expenses for the quarter amounted to $67 million, which included $23 million of spin-related synergies. Corporate and other also included $2 million of revenue associated with our commercial agreements with Atleos, which we have now exited. Please turn to Slide 16. We ended the quarter with 4.1x net leverage, $2.6 billion of debt and $204 million of cash. As of June 30, under our $500 million revolving credit facility, we had drawn $136 million. Our adjusted free cash flow for the quarter was a use of $26 million, which includes the adverse impact of spend associated with our transformation and restructuring initiatives and the strategic actions. Turning to Slide 17. We have updated our 2024 guidance to remove the revenue and adjusted EBITDA associated with the Digital Banking business, which will be treated as discontinued operations for the full-year and all prior periods beginning in the third quarter. We also anticipate hardware revenue and related install services will be lower through the balance of the year as a result of the announcement of the ODM transaction, coupled with continued macro trends. As a result, we now expect revenue for the year to be between $2.805 billion and $2.86 billion. We now have also separated software and services revenue. Software revenue is expected to be between $1 billion and $1.02 billion. Services revenue is expected to be between $1.04 billion and $1.06 billion. And hardware revenue is expected to be between $765 million and $780 million. Adjusted EBITDA is expected to be between $355 million and $375 million, reflecting a margin of 12.6% to 13.1%. We will reinstate our free cash flow and adjusted EPS guidance beginning in 2025 once the transactions announced today have closed and we allocate the incoming proceeds. More importantly, turning to Slide 18, we have presented a pro forma view of our outlook that reflects the full-year impact of the transactions and cost initiatives utilizing the midpoint of the updated 2024 guidance. These pro forma revenue and adjusted EBITDA levels will be the starting point for our growth targets in 2025. We anticipate pro forma revenue will be approximately $2.15 billion. This reflects moving to net revenue recognition for hardware as a result of the ODM transaction and the exit of our commercial agreements with Atleos. We anticipate pro forma adjusted EBITDA will be approximately $430 million. This reflects a reduction of $10 million from moving to the ODM model and a $35 million benefit from the full-year run rate impact of the payroll-related cost actions that we have already taken. It also includes a $40 million benefit related to vendor cost reductions and the termination of our AR facility. This results in an adjusted EBITDA margin of approximately 20%. Following the closing of the Digital Banking divestiture, anticipated debt pay-down and our cost actions, we expect pro forma net leverage to be approximately two turns. Our anticipated pro forma adjusted free cash flow is expected to be approximately $170 million, representing a roughly 40% conversion rate or a 12 to 15 percentage point improvement from our initial 2024 guidance. Today's announcements represent a significant step forward for the company. Following the closing of these transactions, we will meaningfully improve the strength of our balance sheet and our free cash flow conversion. I am encouraged by the progress we have made on our strategic initiatives and look forward to focusing on the company's growth objectives. With that, I will turn it over to the operator to begin the question-and-answer session. Please open the line.
Operator: Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] The first question is from Will Nance from Goldman Sachs (NYSE:GS). Please go ahead.
Will Nance: Hi, guys. Appreciate taking the question this morning. I wanted to go ahead and ask – oh, and congrats on all of the strategic announcements. I wanted to ask on the pro forma balance sheet at roughly 2x EBITDA, it sounds like somewhere in the 4x to 5x free cash flow. Just how are you thinking about capital allocation and sort of steady-state targeted leverage once the transaction is completed?
Brian Webb-Walsh: Yes. So thanks, Will. So right now, we think that 2x net leverage is the right target. And as we think about capital allocation, we would continue to invest in CapEx for our products and platform. We'd consider tuck-in acquisitions to add capabilities to the platform that we can then provide to our customer base. And lastly, we'd start to consider share repurchase on a go-forward basis once we get through allocating the current proceeds.
Will Nance: Got it. I appreciate that. And then just as a quick follow-up, and I apologize if I missed this, a lot of details this morning. Could you just clarify, are there any considerations for like stranded costs or dis-synergies associated with the transaction? And just are those included in sort of the pro forma numbers?
Brian Webb-Walsh: Yes, there's roughly $20 million of corporate costs to become stranded. In the first year, we'll get coverage of a portion of that through the TSA and it's all been considered in the modeling, and we will then remove the cost as the TSA rolls off.
Will Nance: Got it. Appreciate that. Thanks for taking the questions this morning. Congrats again.
Brian Webb-Walsh: Thanks, Will.
Operator: The next question is from Mayank Tandon from Needham & Company. Please go ahead.
Mayank Tandon: Thank you. Good morning. Maybe for Brian first. Brian, just looking at Slide 17, again, trying to digest all the news today, wanted to ask you are you also in any way changing your forecast for the restaurants and retail segments? Just looking at the numbers, I see that you obviously take out the impact of the Digital Banking fees. But just want to make sure there is no change, or if there is a change, if you could just kind of quantify it on the restaurant and retail side of the business.
Brian Webb-Walsh: Sure, Mayank. So if you look at Slide 17, the $630 million to $635 million on the software line is removing the revenue for Digital Banking. And then the $30 million to $35 million in services in the hardware line, those are related to retail and restaurants and the hardware pressure we're seeing in the second half plus we've derisked it a bit because of the ODM announcement. And then from an EBITDA perspective, if you look at the EBITDA change, $258 million is related to Digital Banking and the rest is the hardware pressure, partially offset by the added cost actions.
Mayank Tandon: Got it. Very helpful. That clears that up. And then the next question, maybe more just around the deleveraging. What is sort of the flow-through, or over the course of time, how do you delever – given are there any restrictions – let me ask you this way. Are there any sort of restrictions on sort of the debt where you might not be able to pay down certain portions, certain portions you can. So I just want to understand the dynamics of how that deleveraging will take place over time?
Brian Webb-Walsh: Yes. So our plan is to pay off the Term Loan A and the revolver balance and then to take out a portion of the senior notes and we're going to terminate the AR facility, which is $300 million. So that's how we plan to use the incoming proceeds.
David Wilkinson: And no restrictions, Mayank, on what – how we use the proceeds.
Mayank Tandon: Yes. That’s good. Thank you so much. Appreciate it.
Operator: The next question is from Matt Summerville from D.A. Davidson. Please go ahead.
Matt Summerville: Thanks. A couple of questions. What's changed in the hardware environment relative to 90 days ago? And if you can delineate between the retail side of things in terms of both point-of-sale and self-checkout and then also touch on the restaurant business separately from retail?
David Wilkinson: Yes, a couple of things. The recovery of the hardware market is much of a change or the lack of a change. There hasn't been the recovery. We're still seeing the large enterprise clients sweat those assets a little longer and not go through the refresh cycle. Part of the reason we did the strategic transaction that we did with Ennoconn is to reduce the variability. As we focus on software and services, that hardware variability and volatility will become much less relevant in our overall numbers. And it's a pretty good mix between SCO and POS, probably equal in terms of what we're seeing on the refresh rate decline and it's fairly equal across restaurant and retail as well. It's just a general enterprise market trend that we're seeing.
Matt Summerville: And then as you think about the Digital Banking sale, is there – does any of Voyix's debt go away and exit the company and stay with Digital Banking? Or does Voyix retain all of the indebtedness that obviously you'll be working down with transactional proceeds? I just want to be very clear on the capital structure?
Brian Webb-Walsh: Yes. It's debt-free and we retain the debt and pay – we had and we'll pay it down with the proceeds.
Matt Summerville: Got it. Thank you.
Operator: The next question is from Parker Lane from Stifel. Please go ahead.
Jeffrey Lane: Hi, guys. Thanks for taking the questions. Just wanted to double back to the hardware ODM model and relate that to the $135 million to $170 million decline in hardware guidance. Can you talk about how much of that's related to that hardware ODM model that you guys just announced versus the broader market trends that you just talked about?
Brian Webb-Walsh: Yes. I would say the majority of it is related to the macro environment and the trends that we're seeing across retail and restaurants and the lack of recovery. And then we've discounted it maybe 30% more given the ODM transition and the risk that, that could create. So I would think about it as 70-30.
Jeffrey Lane: Understood. Appreciate the color. And then on the $75 million of cost savings or 800 employees that – or the roles that were eliminated at the end of 2Q, can you just provide a little color on what aspects of the organization were most impacted by that cost savings initiatives?
David Wilkinson: Yes. We focused on roles that were non-customer-facing. I mean, we're clearly doubling down on what we're doing in sales activity as we described in our prepared remarks. So these were a lot of back office corporate functions and we were getting ahead of the stranded cost that we knew would be left in the business with the two transactions that we announced so we were really just getting ahead of those.
Jeffrey Lane: Perfect. Got it. Thanks guys.
Operator: The next question is from Ian Zaffino of Oppenheimer. Please go ahead.
Ian Zaffino: Thank you very much. Just wanted to talk on the services side, I guess two questions on that. Anything changed with the new outsourcing agreement? Anything for like the trajectory of growth or anything like that or ability to service different parts made by other people? And then as far as – yes, then I'll ask follow-up? Thanks.
David Wilkinson: Yes. So when I look at our services business overall, that's clearly a core piece of what helps us differentiate ourselves in the market. 80% of that services business that Brian described in the pro forma is recurring. We purposefully selected a partner that would allow us to maintain the servicing relationships with our clients. So that – obviously, that was critical in how we maintained – or how we did the selection and we maintained all the IP in that transaction. So when we look at this overall, outside of the one-time installs that go with some of the decline we're seeing in the macro market trend and particularly some of the maybe hardware-only sales that will be less in focus for us, clearly we don't see a big impact to the services business. And today, we actually service – almost over 50% of our recurring services revenue is on non-NCR Voyix hardware today. So it's already third-party. So we just see this as the next extension of the strategy that we've been executing.
Ian Zaffino: Okay. And then just a follow-up on that. As far as the services, if we're seeing a slowdown in hardware or sweating, I think, of the assets you have mentioned, does that then mean you're going to get incremental services work from that? And if so, what's kind of the ratio? So every dollar you might lose on the hardware side, it will return into x amount of services revenues? And then also if you could just touch upon leverage ratio as far as like ultimate leverage ratio and where you want to be?
David Wilkinson: Yes, I'll take the service, the hardware. So yes, the bottom line is if you sweat assets longer, they break more and services revenues go up. I would say there's a direct correlation, I'm not looking at a 1-to-1 dollar replacement or whatever for the hardware that we lose. Where we will be focused and where our sales teams will focus is on software and services, specifically, and then we'll pull through hardware where customers need it to complete a solution and that's where the referral arrangement back to the ODM partner will come into play. But I do see continued growth in services as we look through the back half of the year as we described. As we've separated those things out, we're looking at both software and services area or we see services area growing in the back half of the year. Brian, do you want to talk about capital?
Brian Webb-Walsh: Yes. So the 2 turns of net leverage is the current view and what seems we expect at the company at this point.
David Wilkinson: Yes. I think that gives us flexibility and options as we turn to growth. In terms of – in 2025, we'll get these transactions as we described, the Digital Banking transaction will close before the year-end. We'll move to the ODM model for hardware. That will take effect year-end going into January 1. So we'll get those transactions behind us, and then that gives us a lot of options to look at 2025 with a clean balance sheet.
Ian Zaffino: Okay. Thanks very much.
Operator: [Operator Instructions] The next question is from Erik Woodring from Morgan Stanley (NYSE:MS). Please go ahead.
Erik Woodring: Good morning. Congrats on all the announcements this morning. I realize that there is a lot of moving pieces, but Digital Banking was kind of viewed as the growth stalwart of your existing business. Can you maybe share some early thoughts just on how to think about the multiyear growth EBITDA and margin trajectory of this business? Obviously, you shared a lot of details over the last six to 12 months following the spin from Atleos. How relevant are those? I imagine not as much, but even maybe just at the segment level, given some of the changes to the hardware model, it seems like some of the prior revenue and EBITDA margin guidance by segment might change. So just any updates that you have on how to think about this maybe longer term over a multiyear period, at least initially, would be helpful. And then I have a follow-up? Thank you.
David Wilkinson: Yes, Erik. If you look at the business overall, we came out at the beginning of this year and you looked at our topline because of the hardware volatility, and we were a topline negative grower. So we were not growing. We believe these transactions, even with Digital Banking included in that mix, we believe with these transactions as we go to 2025 and the new baseline that Brian's outlined in the pro forma that, that gives us the foundation that we'll grow off of. So yes, we will turn to growth when we go into 2025. The deleveraging – so the whole premise of the Digital Banking sale, I don't think is a surprise to you or anyone else. When we look at the feedback from the market around the ability to unlock value and the new perimeter when we spun out Atleos, we thought exposing it would give us the value. It didn't. So we had to unlock value in some way that we had committed to our shareholders. And we do, now we can delever the balance sheet. That gives us a lot of flexibility as we look into growth in 2025. We continue to invest in the platform and so the product is in really good shape. We're winning. When you look at software ARR and services ARR growth in the two businesses that are remaining, in retail and restaurant, the back half of the year looks like mid to high single-digit ARR growth in both of those businesses. So we're seeing the strength of our software and services focus. And as I described, as we get the go-to-market teams better aligned to cover the market, better incented to drive true growth, I mean, I think we'll continue to see growth in 2025. Brian, I don't know if you want to give more detail?
Brian Webb-Walsh: I would just say we're going to be primarily a software and services company, $2.15 billion, a 20% EBITDA margin, 40% free cash flow conversion with a strong balance sheet. So the profile of the business, the starting point, the pro forma profile is a great foundation to then grow off.
Erik Woodring: Okay. That's helpful. Thank you, guys. And then maybe just as a follow-up. Obviously, a lot of moving pieces within what you've announced this morning. Can you just maybe help us understand how exactly you're accounting for the risk of disruption from these changes, both with customers, with some of your partners? And any early feedback that, again, I don't know if you've gotten any feedback from partners or customers, but just any early feedback that you've gotten on some of these changes would be super helpful. And that's it for me. Thanks so much.
David Wilkinson: Sure. Clearly, we went into this very thoughtfully. We had three things – three core things we needed to focus on. One was Digital Banking, monetizing that asset and getting the value back to our shareholders. Two was finding a way to solve the hardware volatility and get better focus on software and services. And the third was we had to address costs as we got into this new structure. So we have executed on all three of the things that we said we needed to do and the right priority. So that's number one. So we had a thoughtful plan against that. Part of that plan was having conversations with our big customers, having conversations with our partners, having conversations with the employees inside of the company that understand the business the best. When you look at the hardware transaction, the way we structured that allows us the maximum flexibility in terms of how we manage the relationships with those big clients. So if they want one single provider of an end-to-end solution, we can still provide that to our clients and we've done that in a way that allows us to minimize disruption. And we can still offer them the complete service offerings and the platform technology to support that. So the feedback that we've heard has been positive to the customers that we've previewed this with. On the Digital Banking side, I think the customers are happy as well. We've had a handful of conversations with those customers last night, into this morning. So overall, the feedback has been really positive over the changes, and our customers understand what we're doing and why we're doing it and believe in the strength that it creates for us coming out of this.
Erik Woodring: Great. That’s really helpful. Thank you guys and congrats again.
David Wilkinson: Thank you.
Operator: The next question is from Matt Summerville from D.A. Davidson. Please go ahead.
Matt Summerville: Yes. Thanks. I just want to add – just a couple of follow-ups. Can you compare and contrast what you were doing from a hardware manufacturing sort of strategy previously and how and what exactly is changing with this other than the revenue recognition component only being the expected commission generation?
Brian Webb-Walsh: Yes. So what I would say is the – we're now outsourcing design in addition to manufacturing. Ennoconn is also going to be taking inventory risk. They're going to be fulfilling and delivering to our customers, so doing all the logistics. They're going to be setting the MSRPs. So there's a lot of change in the relationship. We're really now acting as the sales agent and so there's a lot that's changing.
David Wilkinson: We had a whole supply chain on our side for purchasing. We would do the design, we would purchase. Even though we did outsource manufacturing, this takes it one step further and it pushes all of our supply chain out to the third party.
Matt Summerville: Got it. Thank you. That’s it for me.
Operator: This concludes the question-and-answer session. I would like to turn the floor back over to David Wilkinson, NCR Voyix CEO, for closing comments.
David Wilkinson: Thank you, everyone, for joining today. As I stated earlier, today's announcements represent another step on our journey to move the company forward and create incremental value for both our shareholders and our customers. I'd like to thank all of our NCR Voyix colleagues around the globe for their contribution to the progress we've made on delivering on our commitments. I would also like to reiterate my appreciation for our customers and the trust they put in us every day to help them achieve their strategic objectives. We remain committed to serving our restaurant and retail segments and bringing them on the platform journey. Our new operational structure provides a more acute focus and fortifies our foundation to go from both within our existing base and through signing new customers. I look forward to updating you on our continued progress of our strategic initiatives and our execution of our growth objectives on our call in November. Thank you.
Operator: This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
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