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Avaya Holdings Corp., through its subsidiaries, develops digital communications products, solutions, and services for businesses worldwide. The Products & Solutions segment offers unified communications and collaboration (UCC) and contact center (CC) platforms. It also provides Avaya OneCloud UCaaS solutions, which enable organizations to provide their workers with a single application for all-channel calling, messaging, meetings, and team collaboration with the same use as existing consumer apps; and Avaya OneCloud CCaaS solutions, which enable customers to build a customized portfolio of applications driving customer engagement and customer value, as well as communications solutions including voice, email, chat, social media, video, workforce management, and third-party integration. It provides Avaya OneCloud CPaaS solutions that combine the cloud with its communications platforms, which enable developers to integrate both UCC and CC communications capabilities directly into internal and customer-facing applications and workflows; Services segment provides global support services, enterprise cloud and managed services, and professional services. The company also offers business devices, such as IP-enabled handsets, multimedia devices, and conferencing systems. It sells directly through its sales force as well as indirectly through its network of channel partners, including distributors, service providers, dealers, value-added resellers, system integrators, and business partners. The company was incorporated in 2007 and is based in Morristown, New Jersey.
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